FAQ - Refunds & Exchanges

Cap & Gown Refund Policy:

Students who have not met the eligibility requirements for graduation must provide the following documents in order to receive a refund for the cap, gown, and tassel unit:

1. Copy of student's original order receipt.
2. Written confirmation from the school (on school letterhead) that student did not graduate.
3. Written request for refund from student that includes student's name, address, city, state and zip code. Check will be made payable to student at the address provided unless otherwise indicated.

No refund checks will be issued prior to graduation.
How can I get a refund for my cap and gown if I don't graduate? You need to contact our office and put a request in before the beginning of the next school year. Refunds are given to students that do not pass the 12th grade. If you pass and choose not to walk, you are entitled to your cap, tassel and medallion.
Only cap, gown, and tassel will be refunded. Other items in the unit (i.e. Diploma cover, medallion, mini diploma, etc.) will not be eligible for refund.

20% Restocking fee on returned merchandise, cap and gown

All refund requests must be received in our office prior to May 30, 2012. No refunds will be issued after that date.

Please mail all requests to:
Herff Jones
1405 N Congress Avenue # 9
Delray Beach, FL 33445


Class Ring Cancelation & Refund Policy:

Changes or Cancelations
on an original order must be requested within 72 hours of your order date. Changes after this time require a $100.00 plus tax remake fee. Cancelations after 72 hours will result in loss of deposit.