FAQ - Graduate Supplies

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WHEN AND WHERE WILL I PICK UP MY ORDER?
The initial delivery will be made at your high school during the time specified for your school. The time will be posted on the website under your specific school's name. After the initial delivery please contact your school's Senior Class sponsor for pick up instructions.

WHO DO I SEND ANNOUNCEMENTS TO AND WHEN DO I MAIL THEM?
This is an announcement of your special achievement in life that you will want to share with family, friends, neighbors, and people who are important to you. It is not an invitation to the actual ceremony. Proper etiquette suggests mailing your announcements ten days to two weeks before graduation.

HOW LATE CAN I PLACE AN ORDER?
All announcement orders should be placed by January 30th, 2019.

IF I DO NOT GRADUATE, CAN I GET A REFUND?
If you are not eligible to graduate you must contact our office in writing prior to May 30th, 2019 to request a refund. You can receive a refund on your cap and gown unit only. Late Fees and Handling Fees are NOT refundable. There are no refunds on any printed material, announcements, namecards, etc.

DO MY ANNOUNCEMENTS HAVE MY NAME ON THEM?
NO. Announcements do not include the student’s name. Namecards must be ordered to identify the graduate. Slots for the namecards are located inside most announcement styles. IT IS VERY IMPORTANT TO TYPE YOUR NAME CLEARLY using upper and lower case letters and please double check your spelling.

DO I GET TO KEEP MY CAP & GOWN?
At MOST schools the gown is a rental. HOWEVER, you will get to keep your Cap, 2019 Tassel, and Custom school medallion. Reminder: Take ALL family photos prior to the ceremony, because you must return the gown to us right after graduation